By MJ Plaster
Back in the Dark Ages of the 20th century, customers knew merchants and did business with those they knew and trusted. Big-box stores such as Wal-Mart, big-box services such as H&R Block and online retailers such as Amazon offer little opportunity for you to get to know them. Their sheer size and impact make customers comfortable, but the typical business doesn’t have that advantage. People want to connect, especially with online providers. Connection builds trust, and people will do business with you if they trust you. If you want to bring customers into your fold with minimal expense, read on to find out what no longer works, and what two powerful marketing tools can engage your customers.
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